Unless you have a hotline to the GMB support team in the US I guess the options are forms, the forum, the phone (I have had limited success with this from the UK), and social media (find a good round up of the contact methods on the Sterling Sky website) And don’t hold your breath, I’ve waited weeks for a reply on social media.
My questions here are…
❓What kinds of map issues could they fix?
❓Why would this be different to the support we (marketing agencies and local SEO providers) can currently offer clients -for example in terms of the time taken for GMB to reply to us, for GMB to action anything based on our request, and in terms of our communications being handled by GMB staff that pass along misinformation?
❓Would all levels of Trusted Program photographers have access to email support, or just gold? What will the tiered system mean in terms of this ‘extra’ support?
❓What are the details of these ‘other tools’ that might be available to trusted photographers?
In the olden days (pre 2017 I guess) I can remember that my Trusted Photographer friends had magic powers 🧙🏾♂️- they used to have the ability to sort many kinds of map issues via a quick email to Google. This included verification of listings, deletion or merging of listings, and updating of info, and they used to help me out with some of these tasks – it was quick and easy – plus it worked!
If they get these powers again, then I think it’s potentially kind of a big deal.
Imagine you’re an agency offering Local SEO services to businesses in a particular geographic area. Then imagine having an in-house Trusted Pro photographer, or even a strong partnership with a Trusted Pro. Not only can they produce wonderful content for your clients’ GMB profiles (think 360 tours, videos, images) and the same images can also be used across the whole gamut of digital assets – websites, social profiles and more – it’s quite possible that they’ll be able to get email support for client listings, straight from Google, getting sh** done quickly and easily. What a way to build out your service offering and potentially increase the revenue potential of each client, as well as better meeting the needs of that client by dealing with their GMB woes in a much more expedient framework.