Review Management

Take back control of your online reputation

Prick up your ears!

Your customers are likely to be leaving reviews in a number of places – these reviews can give your business a huge boost, or they can leave you wallowing in a quagmire of negative online reputation.

 

Why are reviews important?

    86% of consumers read reviews for local businesses (including 95% of people aged 18-34)

    Consumers read an average of 10 online reviews before feeling able to trust a local business

    40% of consumers only take into account reviews written within the past 2 weeks – up from 18% last year

    57% of consumers will only use a business if it has 4 or more stars

    80% of 18-34 year olds have written online reviews – compared to just 41% of consumers over 55

    91% of 18-34 year old consumers trust online reviews as much as personal recommendations

    89% of consumers read businesses’ responses to reviews

(source)

 

We will improve your results, reduce your costs and provide a clear return.

We’ll work with you to understand the review platforms that matter for your niche, and how you can harness the power of reviews to increase your search visibility and to convert visitors into customers.  I can help you put in a place a review strategy that will increase your review count on a sustainable manner, put in place a feedback loop to help you use customer feedback to learn and improve your products and services, and also help you deal with the tricky scenarios that are presented when a customer leaves a less than stellar review.

Claire is a Chartered Marketer (MCIM) with over 20 years of experience working with a range of small and medium sized businesses on their digital strategy and tactical implementation. She’s a local SEO aficionado with a passion for customer experience management.

Take control of your reviews

If you’d like to start to steer the conversation around your brand, let’s chat. I’d love to hear more about your review strategy objectives.

Claire Carlile Marketing

1 High Street, St Davids, Pembrokeshire, SA62 6SA

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