Claire’s Guide to UTM Tagging

For Google My Business

with FREE Google Sheet Auto Generator!

In this resource, I will share with you my process for tagging ALL THE THINGS in GMB, including Google posts and Google products. This is the process I use with all of my clients to measure the value of GMB and identify what works, and what doesn’t.  I will also share with you a Google sheet so you can generate your own tags…read on for a link to this (don’t skip, this stuff is important!) 👇👇

I touched very briefly on the importance of using UTM parameters (if you’re wondering ‘what’s a UTM parameter’?’ read this post now) in Google My Business in my April 2019 Brighton SEO presentation, where I gave a quick overview of the parameters you should add to the links from your GMB profile in order to track clicks through to your website – this included the the main website URL, the menu URL, and the reservations URL (the links you have available to you depends on your primary category).

TL;DR – tag everything

Who is this for?

This guide will suit SMBs – these are the clients that I have worked with, and upon which my experience is based, even though enterprise organizations should find some value here.  If you’re looking for a framework for tagging for multi-locations, tap me up on twitter for my thoughts.

Why tag your URLs, and what should I tag?

How you ever checked where GA buckets traffic from people that click on links in your business profile in the Google SERP, or via Google Maps, or via the Google Maps app on a phone?  No?  Yes?  What did you see?  Likely a mix of organic and direct traffic.  You need to tag this traffic to unify these sources – if you don’t, how are you going to demonstrate the awesome return you’re providing for your client?

Tag primary links

By ‘primary links’ I mean the links you add from GMB that everyone adds.  The primary website link, and the appointment link and the menu link if these are available for your business.  Make sure these link to the correct page on your site, the canonical version of that URL (the number of links I still see to http that then redirect to https is 😱) and of course, make sure they’re tagged up with UTM tags!

Tag Google posts

If you’re spending time and effort coming up with a content strategy for Google posts, and then you’re investing in some kick ass copy and images – well, it goes without saying that monitoring the success of posts in terms of clicks through to the site, and what actions those users take on your site after clicking is pretty important! 

For example:

  • Do they visit more than one page?  
  • Do they sign up for a newsletter?  
  • Do they actually BUY SOMETHING?

Measuring the success of your posts and identifying WHAT WORKS as you experiment with different types of posts and content is REALLY important. Particularly, considering what we’ve seen recently, with posts getting frisky, moving up and down (and in and out) of the knowledge panel, posts being borked, as well as snippets of posts appearing in the local finder.

📏Did people click like billy-o on your special offers post about Friday night pizza leading to big bucks revenue 💸?  

📏Did your event post about your new exhibition drive 100 sign ups for your invite list 💌? 

📏Did your post about your new dog pedicure product attract nothing but tumbleweed?

If you’re not using Google posts already, I recommend this episode of the Found Bytes podcast where Dana DiTomaso from Kick Point and Jessie Low from Whitespark discuss how they’re using them for themselves and their clients.

Tag Google Products

So, Products (beta) is no longer in beta (whatevs, GMB is permanently in beta, huh?) and as far as I’m aware has made an appearance in a lot of organisation’s GMB dashboards, but they might not have noticed it yet!  Read what Google has to say about ‘Product Editor & Product Catalogue’ here.

Don’t forget to plan these out before you add them, curate them carefully, and choose ‘evergreen’ products where possible that won’t go out of stock, or change prices often. REMEMBER: These all require manual curation!

‘New Follower Offer’ on the Google Maps App

If you’ve added a new follower offer on Google Maps (I think I am the only person in the world that has done this?  Too much time on my hands clearly 🤪) then you can tag this up too.  Yes – I know everyone thinks that this feature will be resigned to the Google graveyard soon – but hey, it paid for my time to add it and tag it up!

UTM tagged URLs and Google Search Console

You’ll be able to see data for all of your UTM tagged URLs in GSC – with the exception of URLs from products editor, because of the way this content is served on the SERP.

How I’m UTM tagging my posts

Sterling Sky do a great job of outlining the ‘how and why’ of adding UTM tracking to some of the common links from your GMB profile, and how to use this data in search console, in this post. But if you want to be more granular in your approach to measuring the value of Google My Business posts here’s how I’m putting together the UTM parameters for those.

GA is case sensitive so you have to follow the rules EXACTLY otherwise it will be put into the wrong channel and not attributed correctly.  If you tag your source as the medium and medium as source (so you got your labels in a twist) GA will put it in the Channel Grouping called (other) along with all the other lost data pots it couldn’t find a home for.

I use google as the campaign source, organic as the medium, and then use the type of Google My Business post to populate the campaign name.

You can use anything for these – the key is to be consistent, to keep them lower case, separated by dashes, and avoid the use of special characters.

I use the following campaign names:

Getting granular with Google posts

  • What’s new post: gmb-whats-new-post
  • Event post: gmb-event-post
  • Offer post: gmb-offer-post
  • Product posts: gmb-product-post (RIP Products Posts – sort of, you might still have access to your old ones)

I separate Google posts out by individual post types, given that different types of posts function differently in the business profile. Google has a habit of testing placement of different types of placement for post types, I figured I want to know data by post type so I can track the impact of Google moving my shizzle left, right and centre.

Use the ‘campaign content’ field to describe the content of that post – again, keep it unique and descriptive.

I use gmb in all of the campaign names do so I can quickly filter by ‘gmb’ when I am looking at campaign traffic in Google Analytics. 

I can clearly see what type of GMB links are driving revenue, newsletter signups, and many other micro conversions that are important to the businesses in question.

 By having a common naming convention, I can see the details of all of the links in GMB that are driving traffic to my client’s websites – and what that traffic does once it’s on the website.

Assisted conversions

So your posts are working hard, you’re working hard on your posts, you’ve populated your Google products, and they’re looking mighty fine in the SERP.  But are they also lending a hand to other channels in terms of conversions?

You can look at your efforts in the MCF Multi-Channel funnel reports to see how your GMB posts are assisting in conversions.  Go to MCF> Assisted Conversions and change the primary dimension in (other) and replace with Campaign. Add gmb in the filter to see how all of your GMB efforts are contributing to the success of other channels. 

NB the eagle 🦅eyed amongst you might have noticed that the campaign names in the above screenshot don’t exactly match those that I suggest using – the premise is the same! 

Keeping it all nice and tidy

If you’re tagging up all of your Google My Business posts, you’re adding all of your events and special offers, and you’re maybe adding a ‘what’s new’ post once a week – that’s a lot of posts!

In order to keep a handle on all of this tagging – and to allow you to start to make sense of the successes (and failures) of your posts and products – you need to come up with a naming convention, and then you need to stick with that naming convention. 

You hear that?  

STICK WITH YOUR NAMING CONVENTION or you’ll end up having to tidy up the bad data retrospectively. You don’t want this.

A gift from me – to you – with love 🎁

I have a separate spreadsheet for each client, this auto-populates their UTM parameters based on what I add in the fields – then I don’t have to make each parameter in the Google URL builder, and it’s a handy record of all of my posts content.

You can see it here – http://bit.ly/GMB-UTM-GUIDE – make your own copy and enter tagging paradise!

Further reading

I’m not a natural ‘data person’, I came to the joy of data late in life after sadly getting turned off maths at school. If you’re a (relative) newbie like myself, in terms of dealing with data and understanding attribution, then I’d like to recommend some great resources that have helped me.

The work of Annie Cushing, and Jill Quick of the Coloring in Department I’ve found to be very readable and comprehensive, and a great start for getting your head round all of this stuff! Dan Leibson of Local SEO Guide is also my go-to for Local SEO measurement related questions and conundrums – give him a follow and read his stuff!

Feedback

But what about you? Do you do things differently? Let me know on twitter if you have any other tips for measuring the success of your Google My Business strategy.

Claire is a Chartered Marketer (MCIM) with over 20 years of experience working with a range of small and medium sized businesses on their digital strategy and tactical implementation. She’s a local SEO aficionado with a passion for customer experience management.

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